I was out running errands the other day and went into a small locally owned children’s resell shop, where I proceeded to be ignored by three sales associates. I then returned a pair of shoes that my son refused to put on at a national chain and the clerk treated me like I was an inconvenience. Do you know what store had the friendliest staff? It was Walmart! They hire a person just to stand by the door and welcome you into the store. Now let’s be honest- this person is sometimes the most unhappy person in the store, but you have to give props to the big company for trying to make their customers feel welcome and want to come back. 

Back at the resell store I was ready to take my clothes back and forget the store credit. I knew plenty of people, or organizations that would be happy to take the clothing off my hands for me, and I would have been happy when I left. But I stayed at the shop. 

I left the shoe store with a cheerful “have a great day” to the clerk but still found myself walking out the door wondering why people can’t be more friendly. Returns are a part of life, just like sales; don’t you want me to be happy with the product that you purchased? Do I really deserve to be treated like an inconvenience? I found myself disappointed that I still had a gift card to that store. I would much rather buy my shoes somewhere else. 

So the question is what - is customer service worth these days? Are we willing to pay more money or go a little out of our way to be treated better? At the end of the day does the friendliest and most effective company come out on top? 

Thankfully, I work for a company where we are instilled that we don’t want a one time customer- we want a lifetime client. We strive continually to be sure that anyone who meets an employee of EXHIB-IT! Feels that we did everything in our power to meet their needs and ensure their success. 

Here is what some of our clients have said: 

"The banner was very nice, very perfect, very simple to use-I am quite pleased! You all, and Dallas, were great to work with. Your reputation for responsive, caring and quality work is clearly based on your performance. Thank you once again" 
Patricia Knighten Time Solutions LLC

 "I am thrilled with all the artwork, and with the early delivery of the items. I was able to save money in transporting these to the conference in Indianapolis that started today. I appreciate what you have done for us again, and especially the efforts of Dallas." Deborah Johnson Marketing Coordinator Geobrugg North America, LLC 

"Thank you for the excellent customer service I received. Being out of town and disconnected with my company and the staff making decisions at this late date could have been a problem, but working with the staff at EXHIB-IT! gives me peace of mind because I know you are on top of my order. I appreciate your assistance!!
Shirley Alderson Pacific Northwest National Laboratories